Privacy Policy
At CoderCRM (“we,” “our,” or “us”), we are committed to protecting the privacy and security of our users. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, use our platform, or interact with any of our services. By accessing or using CoderCRM, you agree to the terms outlined in this policy.
1. Information We Collect
We collect a range of information to provide and improve our services. This includes data you provide directly, information collected automatically, and data obtained through integrations with third-party platforms.
a. Information You Provide Directly: When you sign up for CoderCRM, request support, or interact with our services, you may provide personal information such as your full name, email address, phone number, company name, and billing details. We also collect any messages or feedback you send us, and may keep a record of correspondence for customer support and training purposes.
b. Automatically Collected Information: We collect technical data about your device and usage patterns automatically. This includes your IP address, browser type, device identifiers, operating system, time zone settings, clickstream data, and usage logs that help us understand how our services are used and to improve user experience.
c. Third-Party Integrations: If you connect third-party services like email providers, payment processors, or communication tools to CoderCRM, we may access limited information required to provide seamless functionality. This can include metadata, contact lists, or message logs, depending on your integration settings.
2. How We Use Your Information
We use the information collected to deliver, personalize, and improve your experience with CoderCRM. This includes using data to set up your account, provide customer support, process payments, and deliver updates or security notifications.
Additionally, we analyze user behavior to identify trends, optimize feature performance, and guide product development. Your information may also be used to send newsletters or promotional content if you have opted in. Importantly, we do not sell your personal data to any third party. All data is used strictly for operational, support, and improvement purposes.
3. Data Sharing and Disclosure
We do not share your personal information with third parties except under specific conditions:
- Service Providers: We work with trusted third-party vendors who help operate our platform—such as cloud hosting providers, payment gateways, and analytics tools. These parties have access to information only as needed to perform their functions and are obligated to protect your data.
- Legal Requirements: We may disclose your data if required by law or in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.
- Business Transfers: In the event of a merger, acquisition, or asset sale, your information may be transferred to the new entity. We will notify you in advance if your data becomes subject to a different privacy policy.
4. Data Retention
We retain personal information for as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements. If you close your account, we may continue to store certain data as required by law or for legitimate business interests. You may also request data deletion, which we will fulfill unless we are legally obligated to retain certain information.
5. Your Rights and Choices
You may have rights under data protection laws based on your location, including the right to:
- Access and receive a copy of your personal data
- Correct or update your information
- Request deletion of your data
- Object to certain processing activities
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us at [Insert Contact Email]. We will respond to all requests in accordance with applicable laws.
6. Security
At CoderCRM, we take your data security seriously. We implement a variety of technical and organizational measures to protect your personal information. These include encryption in transit and at rest, secure access protocols, regular vulnerability assessments, and multi-factor authentication.
While we strive to use commercially acceptable means to protect your data, no method of transmission over the Internet or method of electronic storage is 100% secure. We encourage users to choose strong passwords and take personal steps to protect their information.
7. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website and platform. Cookies help us remember your preferences, understand how you interact with our services, and offer performance insights.
You have the ability to manage your cookie settings through your browser. Disabling some cookies may affect your ability to use certain features of our services.
8. Third-Party Links
Our services may contain links to third-party websites, applications, or services not operated or controlled by CoderCRM. We are not responsible for the privacy practices or content of these third-party sites. We recommend reviewing their privacy policies independently before engaging with them.
9. Children’s Privacy
CoderCRM is not intended for children under the age of 13. We do not knowingly collect personal information from minors. If we discover that a child under 13 has provided us with personal data, we will delete it immediately. Parents or guardians who believe their child has provided us with personal information should contact us right away.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. When we make significant updates, we will notify you via email or through a notice on our platform. Continued use of our services after such changes constitutes your agreement to the updated policy.